Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@slowhourhome.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping, duties and custom fees for returning your item. Shipping, duties and customs fees costs are non-refundable. If you receive store credit or a refund, the original cost of shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return question at hello@slowhourhome.com.

Several types of goods are exempt from being returned:

• Perishable goods such as food, flowers, newspapers or magazines cannot be returned
• We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• Gift cards
• Downloadable software products
• Some health and personal care items
• All sale and discounted items are final sale
• All exempt products will be indicated on their product page 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

Damages and issues
We do our best to make sure your order arrives promptly and in good condition. Reality dictates that, occasionally, damages can unfortunately occur during transit while in the care of a third party. If your order arrives damaged, please contact us within 24 hours to avoid any unnecessary complexity dealing with delivery insurance and return freight and to ensure that returns can be processed at no cost to you. If the packaging is damaged on arrival, please note that when signing for delivery. If no mention is made of external damage, we cannot be responsible for any product damage and will not accept a return or issue a refund.

If the contents of your order are damaged, please do not discard any of the original packaging. Take photos of any visible damage and email them to hello@slowhourhome.com along with any details pertaining to the delivery.

We reserve the right to refuse or issue a refund or replacement in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with product instructions.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items (if applicable) & Gifts

Only regular priced items may be returned, unfortunately sale items cannot be refunded. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@slowhourhome.com.